Frequently Asked Questions
Do you visit us to discuss our requirements ?
How long does it take to install a Brit Ponds Eco System Pond ?
How long does it take to install a Brit Ponds Eco System Pond ?
We do offer on site customer consultations for a fee of £186 incl.VAT (applicable within a 25 mile radius, consultation fee POA if further afield), which goes towards your deposit when you place an order with us. We prefer to speak with you by phone and see your emailed photos of your garden or existing pond/water feature in the first i
We do offer on site customer consultations for a fee of £186 incl.VAT (applicable within a 25 mile radius, consultation fee POA if further afield), which goes towards your deposit when you place an order with us. We prefer to speak with you by phone and see your emailed photos of your garden or existing pond/water feature in the first instance. Many customer queries can be answered quickly this way. If agreed, we go on to book a personal consultation with you at your home at a time to suit to discuss your project.
How long does it take to install a Brit Ponds Eco System Pond ?
How long does it take to install a Brit Ponds Eco System Pond ?
How long does it take to install a Brit Ponds Eco System Pond ?
The average time to install a Small Ecosystem Aquascape Pond is usually within the week (up to 5 days) subject to the size and complexity of the project. Medium and Large Ecosystem Pond Packages can take between 1-2 weeks depending on the size and complexity of your project. See our Ecosystem Pond Packages for more information on timefr
The average time to install a Small Ecosystem Aquascape Pond is usually within the week (up to 5 days) subject to the size and complexity of the project. Medium and Large Ecosystem Pond Packages can take between 1-2 weeks depending on the size and complexity of your project. See our Ecosystem Pond Packages for more information on timeframes. Fountains take around 2-3 days. We will advise and guide you through your new water feature installation.
Is it expensive ?
How long does it take to install a Brit Ponds Eco System Pond ?
Who will work on my Brit Ponds water feature ?
There are a wide variety of options for your garden water feature at different prices. Costs can start from £1,042.80 including VAT for a patio pond water garden, up to our Large Ecosystem Pond Package starting from £27,780 including VAT for a bespoke pond sized 7.8m x 6.3m (25ft x 20ft), with a variety of optional extras and costings in
There are a wide variety of options for your garden water feature at different prices. Costs can start from £1,042.80 including VAT for a patio pond water garden, up to our Large Ecosystem Pond Package starting from £27,780 including VAT for a bespoke pond sized 7.8m x 6.3m (25ft x 20ft), with a variety of optional extras and costings inbetween.
Each project is personal to you, and is priced accordingly. They are one of a kind custom creations. We encourage you to contact us to discuss your ideas and agree a budget for your pond project.
For the ultimate landscape water feature experience we offer a breathtaking Recreational swim pond starting at £45,000 including VAT for a 9.5m x 6.5m (31ft x 20ft) natural pond for swimming. See our Water Feature Products and Shop pages for more information on prices.
Who will work on my Brit Ponds water feature ?
Where do I find out more about Brit Ponds services?
Who will work on my Brit Ponds water feature ?
The only people to work on the design and installation of your project are Brit Ponds team members who have experience and training in building one of a kind water features. All of our Pond Designers are trained by leading US company Aquascape Inc to British Certified Aquascape Contractor standard (BCAC) and are experienced in this fiel
The only people to work on the design and installation of your project are Brit Ponds team members who have experience and training in building one of a kind water features. All of our Pond Designers are trained by leading US company Aquascape Inc to British Certified Aquascape Contractor standard (BCAC) and are experienced in this field. BCACs are some of the most qualified and informed pond contractors in the UK Pond & Water Gardening Industry and are required to undergo continuing professional training to maintain standards. For more information on BCACs see YouTube video "Why Hire a CAC ?"
Do you do Recreational (Natural Swim) Ponds?
Where do I find out more about Brit Ponds services?
Where do I find out more about Brit Ponds services?
Yes we do, and they can be some of the most exciting and beautiful natural water feature projects. A Recreational swim pond will be low maintenance compared to a traditional built swimming pool, using no harmful chemicals to you or the environment and will sit naturally within your landscape 365 days of the year. It will be a water feat
Yes we do, and they can be some of the most exciting and beautiful natural water feature projects. A Recreational swim pond will be low maintenance compared to a traditional built swimming pool, using no harmful chemicals to you or the environment and will sit naturally within your landscape 365 days of the year. It will be a water feature to enjoy for all of the family year round, whether sitting alongside the swim pond with a drink in the evening sun, or going for a morning dip.
Recreational Swim Ponds start at £45,000 including VAT for a 9.5 x 6.5m (31ft x 20ft) natural pond for swimming. Enquire with us for more information.
Where do I find out more about Brit Ponds services?
Where do I find out more about Brit Ponds services?
Where do I find out more about Brit Ponds services?
We post regularly about our customer projects on Instagram found at brit_ponds. Our Facebook page gives details of our projects & offers. Our website Blog gives latest advice on all things pond related. If you book an eco-system pond installation or pondless waterfall installation with us you are welcome to visit our Headquarters by ap
We post regularly about our customer projects on Instagram found at brit_ponds. Our Facebook page gives details of our projects & offers. Our website Blog gives latest advice on all things pond related. If you book an eco-system pond installation or pondless waterfall installation with us you are welcome to visit our Headquarters by appointment only in Berkhamsted, Hertfordshire where we showcase examples of water features to our customers at private viewings. Alternatively our spillway water feature display is housed at Hemel Hempstead Garden Centre, Great Gaddesden, Hertfordshire HP1 3BY, alongside their cafe. And of course, you can always contact us by email for more information at hello@britponds.com or initially speak with Daniel about your enquiry on 07905 659330.
How do you take payment?
Guarantees, Pond Maintenance & Pond cleans ?
Guarantees, Pond Maintenance & Pond cleans ?
Having a Certified Master BCAC pond professional install your water feature will give you peace of mind that it will operate properly and be subject to limited ongoing maintenance on your part. We recommend investing in one of our BCAC professional pond packages to suit your garden requirements and your budget. This gives the benefit o
Having a Certified Master BCAC pond professional install your water feature will give you peace of mind that it will operate properly and be subject to limited ongoing maintenance on your part. We recommend investing in one of our BCAC professional pond packages to suit your garden requirements and your budget. This gives the benefit of a Guaranteed water feature on completion for one year on payment in full. Once your remit & budget is agreed, we take staged payments for larger projects. We take a Deposit to secure a start date at your convenience and to be in funds to purchase pond materials within the lead supply times.
We accept payments through our online shop payments facility, by online banking payment transactions through your bank quoting our Invoice number, or by credit card & debit card payments in person or over the phone. We are VAT Registered.
There is a 4% charge on credit & debit card transactions.
Sorry but we do not accept bank or building society cheques or cash due to online banking restrictions.
Guarantees, Pond Maintenance & Pond cleans ?
Guarantees, Pond Maintenance & Pond cleans ?
Guarantees, Pond Maintenance & Pond cleans ?
All Aquascape Inc product used in our designs is of high quality and comes with a 12 month Guarantee. This covers installation of your water feature for 12 months from completion of the project and payment in full.
If you opt to take out yearly Maintenance Packages with us following installation of your Brit Ponds ecosystem pond, the 1
All Aquascape Inc product used in our designs is of high quality and comes with a 12 month Guarantee. This covers installation of your water feature for 12 months from completion of the project and payment in full.
If you opt to take out yearly Maintenance Packages with us following installation of your Brit Ponds ecosystem pond, the 12 month Guarantee will extend for the life of the water feature, provided the Maintenance Package with us is rolled over annually. See our online shop for details of our Spring Maintenance and Winter Maintenance packages.
We also offer pond clean outs & services for Customers with existing ponds not created by ourselves. Ask us for more information if you need help with an existing pond.
Delivery & installation ?
Guarantees, Pond Maintenance & Pond cleans ?
Delivery & installation ?
All of our products & pond packages are supplied and installed at your home for the price shown within a 25 mile radius of our headquarters in Berkhamsted, Hertfordshire. Prices may vary for installations beyond this area. We advise enquiring with us about POA for delivery addresses further afield. All Ecosystem pond and pondless wate
All of our products & pond packages are supplied and installed at your home for the price shown within a 25 mile radius of our headquarters in Berkhamsted, Hertfordshire. Prices may vary for installations beyond this area. We advise enquiring with us about POA for delivery addresses further afield. All Ecosystem pond and pondless waterfalls are priced according to your project requirements. Bespoke carpentry comes supplied and installed as per your POA and personal quote.
Are you insured ?
What about Coronavirus ?
Delivery & installation ?
We have public liability insurance for our projects.
What about Coronavirus ?
What about Coronavirus ?
What about Coronavirus ?
We at Brit Ponds are committed to keeping our customers and ourselves safe during the Coronavirus pandemic. We adhere to Government Guidelines on safety measures on all of our projects.
Our Professional Partners
Hemel Hempstead Garden Centre
Our garden water feature display with spillway bowls and stacked slate walls can now be seen at Hemel Hempstead Garden Centre, Berkhamsted, HP4. See you there at their outdoor cafe from 12th April 2021 next to our display with the sound of running water accompanying your cuppa.